La Dama wants to assure you can buy with confidence and satisfaction. Refund or Exchange requests must be made within 14 days from the date of purchase. We will refund the amount for all unused, unopened merchandise from your order, buyer is responsible for all shipping fees. All sales are final on ALL lip product and eyelashes. If you wish to return or exchange your order, please email us at orders.ladama@gmail.com with the subject line ‘Order Return’ and indicate your order # in the content of the message.